Photo Booth Hire - Terms & Conditions
Last updated: Sep 2026
Definitions
"You" refers to the client and their guests.
"Frame Our Day" and "Giggle Booth" are trading brands of Suttra Holding Group Ltd, previously trading under Groves Photobooths.
Quotes, Reservation Fees, and Payments
All quotes are valid for 28 days and are subject to availability.
We do not hold dates without a completed booking form and a non-refundable reservation fee, unless agreed otherwise. If the reservation fee is not received, the date and booth will be made available for other enquiries.
Settlement payments must be made via bank transfer, credit/debit card, or PayPal at least five (5) days before the event.
By returning the booking form and paying the reservation fee, you confirm your acceptance of these terms and conditions.
Reservation Fee
The reservation fee is non-refundable.
The standard reservation fee is 20% of the total booking cost for bookings made up to and including 31st August 2026. For bookings made from 1st September 2026 onwards, the reservation fee will increase to 25% of the total booking cost.
The remaining balance must be paid five (5) days prior to the event via bank transfer, credit/debit card, or PayPal.
Space and Access
Our photo booths must be set up indoors or inside a fully waterproof marquee with a solid, flat, and level floor. We cannot set up on carpet-covered grass, gravel, or uneven surfaces.
From 1st October to 1st May, marquees must be heated.
We cannot set up under garden gazebos or similar structures.
The minimum required space is 9ft x 7ft, with a height clearance of 6ft 10in, to allow for entry and exit.
If the venue is not on the ground floor, we must be informed at the time of booking, as additional costs may apply for extended unloading times.
We require two (2) hours for standard set-up and preparation before the event begins.
Venue Location and Address
The correct venue address must be provided at the time of booking.
The client is responsible for ensuring suitable parking facilities for unloading and vehicle parking.
Timings
Set-up and operational times will be agreed upon at booking.
If access to the venue is delayed due to factors beyond our control (e.g., speeches running over), lost time will be deducted from the agreed operational hours.
We allow extra travel time for unforeseen traffic delays but cannot be held responsible for circumstances beyond our control.
If early set-up is required, an idle fee may apply.
Additional operational hours can be arranged in advance at £60 per hour, subject to availability.
Power Supply
A 240V mains electricity supply must be available within 5 metres of the booth location.
If using a generator, please contact us in advance to confirm it meets the required specifications.
Cancellations
More than 30 days' notice – Loss of reservation fee only.
14–29 days' notice – A cancellation fee equal to 50% of the total hire fee is payable.
Less than 14 days' notice – The full hire fee is payable unless payment is made within five (5) days of cancellation, in which case it is reduced to 75% of the total hire fee.
If a date change is requested, we will attempt to accommodate subject to availability. If no availability exists, the cancellation terms above will apply.
A date change may incur additional costs if the new date falls on a weekend, peak season, or a higher-rate period.
Damage to Equipment and Staff Safety
If guest behaviour threatens the safe operation of our equipment, causes damage to the booth, props, or accessories, or results in rudeness or threats to staff, we reserve the right to immediately cease operations and remove the booth from the event. In such cases, the hire fee remains payable in full.
The client is liable for any damage or loss caused to the booth or accessories by their guests.
If a guest is intoxicated or deemed unfit to use the booth, the attendant may refuse access at their discretion.
The decision of the booth attendant is final in all cases.
Time-Limited Offers
From time to time, we may promote special or time-limited offers with stated deadlines.
We reserve the right to extend, amend, or withdraw such offers at our sole discretion, including but not limited to cases of high demand, technical issues, or where registration/booking details indicate eligibility beyond the stated period.
Any amendments or extensions will not affect bookings already confirmed prior to the change.
Technical Issues and Software or Hardware Failures
We take every reasonable precaution to ensure our equipment is well-maintained, fully updated, and tested prior to each event.
However, we cannot accept liability for technical issues arising from circumstances beyond our control. This includes, but is not limited to, automatic operating system or software updates deployed by third-party providers (such as Apple iOS or Microsoft Windows) during or immediately prior to an event that cause disruption to our equipment or software.
In the event of a technical failure, our attendant will make every reasonable effort to resolve the issue promptly and minimise disruption to your hire period. Where a resolution is not possible and the booth is unable to operate for a significant portion of the hire, we will discuss an appropriate remedy with you at the time.
Our maximum liability in such circumstances remains limited to the amount paid for the hire, as set out in the Liability section below.
Printing Policy
Unless otherwise agreed in writing at the time of booking, prints are limited to two (2) copies per session: one for the guest book and one for the guest to keep.
We are under no obligation to print additional copies on request. However, guests are welcome to return to the booth and take new sessions as many times as they wish during the agreed hire period, with prints issued in accordance with this policy for each session.
Where additional print packages are available, these must be discussed and agreed prior to the event. We cannot guarantee the availability of additional print options on the day.
Use of Photos and Image Rights
You agree that all images taken by Frame Our Day or Giggle Booth may be uploaded to an online gallery and social media.
We reserve the right to use images taken during the event for marketing and promotional purposes, including on our website and social media channels.
We will not knowingly publish or share images featuring children or individuals who appear to be under the age of 18 without the express written consent of a parent or legal guardian.
If any guest does not wish their photographs to be shared publicly, they should inform the booth attendant or us prior to, or at the time of, their session. We will do our best to honour such requests.
As a courtesy, our attendant will endeavour to ask guests for permission before sharing a specific photograph on social media. However, by using the booth, guests are taken to have consented to the general use of images as described above, unless they have opted out as set out in this clause.
We reserve the right to withhold from publication any images that may cause offence or contain inappropriate content.
Image Gallery Links and Sharing Responsibility
Following the event, we may provide you with one or more links to access your photo gallery, audio messages, and other digital files (collectively, "the Gallery Links").
Some Gallery Links may be publicly accessible, meaning that any person in possession of the link will be able to view and download all associated files, including images of guests and any recorded audio messages. We will clearly indicate where this is the case.
You are solely responsible for how you share the Gallery Links. By forwarding, posting, or otherwise distributing a Gallery Link to any third party, you accept full responsibility for any consequential access to the images and files contained within.
Before sharing any Gallery Link or the images and files within, you are responsible for obtaining the consent of all identifiable individuals featured, in particular:
Guests who may not wish their image or voice to be shared beyond the original event group.
Any images featuring children or individuals who appear to be under the age of 18, for which the express consent of a parent or legal guardian must be obtained before sharing.
We strongly recommend downloading all images and audio files and distributing them via a private, access-controlled method (such as a private shared album or direct messaging) rather than forwarding publicly accessible links.
Suttra Holding Group Ltd accepts no liability for any breach of privacy, data protection, or third-party rights arising from your decision to share the Gallery Links or the content within them.
Referrals and Business Card Distribution
On occasion, guests attending your event may request our contact details or business cards in order to enquire about booking our services for their own events.
We reserve the right to accept such enquiries and provide quotes to any interested parties. Pricing offered to guests or third parties is at our sole discretion and may differ from the rate paid for your booking. We are not obligated to offer the same pricing as any previous, existing, or other booking.
This clause does not affect your hire arrangement in any way and is provided for transparency.
Privacy Policy
Suttra Holding Group Ltd collects and stores the information provided on booking forms.
We will not sell or share your details with third parties, except where necessary to deliver our services.
Guests' personal data captured via the booth (such as email addresses for digital delivery) will be processed in accordance with UK GDPR and our full Privacy Policy, available on request.
Liability
Frame Our Day and Giggle Booth will take all reasonable steps to act in the best interest of the client and ensure the health and safety of guests using the booth.
If circumstances require early booth closure, removal, or other actions that may cause dissatisfaction, our maximum liability is limited to the booking amount paid.
This does not affect public liability or employer liability insurance coverage, which is handled separately.